1. Cancellation Fee
   
   

   If you need to cancel your detailing appointment, we kindly request that you provide us with at least 48 hours’ notice prior to the scheduled appointment time. If you cancel before the 48-hour window, there will be a cancellation fee of $75.00.

2. Rescheduling Fee
   
   If you wish to reschedule your detailing appointment, we ask that you also provide us with at least 48 hours’ notice. If you reschedule before the 48-hour window, there will be a rescheduling fee of $50.00.
   
   
3. Contacting Us
   
   To cancel or reschedule your appointment, please contact us through one of the following methods:
   
    – Phone: 1800953633
    – Email: admin@shiningshowcars.com.au
   
   
4. No-Show Policy
   
   In the event of a no-show, where no prior notice of cancellation or rescheduling is provided, the full cost of the detailing service will be charged.
   
   
5. Exceptions
   
   We understand that emergencies and unforeseen circumstances can occur. If you have a genuine reason for not providing the required notice, please contact us to discuss the situation, and we will do our best to accommodate you.
   
   
6. Refunds
   
   Cancellation and rescheduling fees are non-refundable. They are applied to cover the costs associated with preparing for your appointment and potential lost business due to the short notice.
   
   
7. Appointment Confirmation
   
   

   We will send you a confirmation email or text message for your scheduled appointment. If you need to make any changes or cancel the appointment, please do so as soon as possible to avoid any fees.

   We appreciate your understanding and cooperation with our cancellation policy. By adhering to these guidelines, we can efficiently manage our appointments and ensure a smooth experience for all our valued customers.

   If you have any questions or need further clarification about our cancellation policy, please feel free to contact us.

Remember to include this policy on your website, appointment confirmation messages, and any other relevant communication with your customers. This policy sets clear expectations and helps to protect your business from last-minute cancellations or no-shows.